I purchased an Aria which worked well for three weeks and then got the Err issue. Please let me know how things go, it’ll be interesting to hear how your problem is resolved. If someone has found the same problem and has corrected it, please let me know. I was having the problem with my Aria that I bought 3 months ago in April 2013 and I was having problems with the unit synching and it was working intermittently. If you can't sync to a compatible phone or tablet instead or your Fitbit device didn't come with a wireless sync dongle, contact Customer Support. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. Was anyone able to fix this problem? My fitbit scale has never worked. Turn your phone or tablet off and back on. After six months my aria doesn’t seem to be able to sense when I step off. Just don’t let the scale get too cold and it should work fine (however much of an inconvenience it may be in the long run). It also has become very sensitive to vibration, so it will turn itself on if I walk by it. Aria Scale "ERR"- please help! The scales are rated for usage between 5C (75% humidity) to 35C (45% humidity) but I would guess that your AC is keeping the temperature well within this range which might leave the relative humidity as a potential issue. Have tried everything, in vain. I don’t know how to solve it, but I live in Mexico and here we don’t have any cold weather…. ERR. One other thing that you might try is replacing the batteries. If the device is nearby, turn off Bluetooth on it. For troubleshooting steps, see Why won't my Fitbit device sync? To check, go to. Of course, using a scale on carpet won’t give a proper measurement but I wanted to see if the behaviour of the scale would change. How do I find the MAC address of my new Aria scale? ERR. It really isn’t worth the hassle. After just purchasing the Fitbit Aria scale in color black, opened and followed the setup procedures and now with much frustration the little round display window is showing ERR after sensing and thinking. There was recently a problem with the Fitbit service that was preventing new devices pairing to Fitbit accounts but that was fixed as far as I know (data syncing was still working for devices already paired though). Everything has worked perfectly since replacing the router. Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. I had a hunch that maybe it had to do with the humidity or possibly the irregularity of our bathroom floor threw it off (our tiles are small). It would accept my info from the software. I then physically went back to each device and verified its MAC address and added each one back to the MAC filter list. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info. Taking mine back to Best Buy, I was going to exchange, but after reading this thread I’m not spending my hard earned money on this obviously crappy product. I did not have to send the old unit back. I moved it to different surfaces, reset it, tried different options. the list of available options. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. Bought it at Christmas and has worked flawless since then. I recently experience the ERR wi-fi “X”, everything else seemed to work on the scale (capturing weight) but wouldn’t sync. I’ve tried to reconnect it lots of times, but all I keep getting is “WIFI ERR”. They actually sent me a replacement aria which setup fine, and worked again, for about a month. It’s not due to temperature, humidity, battery power, alignment of the stars, or what ever else others may say. I’m getting the same error. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. If the device is nearby, turn off Bluetooth on it. Fitbit Scale Wifi Err; Widgetwerks 33,889 views 4:03 Review of the WiFi Bathroom that true? Got the same message as everyone else “err”, then reset “err”, then rest again “err” “err” “err”, total piece of garbage. I recently switched over to a Netgear Orbimesh WiFi system. Fitbit Connect isn't installed. I found this blog when I was searching for how to resolve my brand new Fitbit Aria’s wifi problems… Went through set up several times, aways failed “ERR”… sent the error logs to FitBit and finally spoke to customer support. They asked couple question , responded for questions waiting again for answer. After some thinking, I eventually got a numerical readout which was attributed to a guest measurement. I will now purchase a different scale. If your Fitbit device doesn't sync, follow the troubleshooting steps below depending on your device: Remove all other Fitbit devices from your account and try to sync. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. With aria each account is password protected so you can control how much and what data to share This item is compatible with 802.11b wifi Your phone is connected to cellular data or Wi-Fi. Same WIFI ERR message appeared that everyone is talking about. I would think that the batteries included with the scale would be fully charged but it’s one more thing to rule out in any case. Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale. The same thing is happening with me. Returned the first scale I purchaed because of the ERR message. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. Shame on Fitbit for not providing proper customer service. They simply asked me to send them a photo of the unit with the service case number written on a piece of paper in the picture. 2012. Just the Sensing, Thinking, Err sequence. The Aria only works with the older 802.11b WIFI protocol and cannot tolerate non alphanumerics in … My house temp is around 74 degree’s with low humidity. Contacting support now. Your mileage may vary! Enable Wireless Isolation I was about to buy the surge to go with the aria. Your phone is running the latest version of Windows 10. If you see a message saying your device can't be found, wake it up by pressing its button (most devices) or tapping it (Flex and Zip). It’s a shame because I think the scale itself looks great and is simply designed but is let down by these errors with no indication as to the underlying problem. Still I do love them though, they’re great scales. I am going to throw something out there which might seems a little weird. Fitbit, you should be ashamed to sell this scale with such an incomprehensibly high failure rate. The setup says you can then change that to whoever is registered but it doesn’t record body fat for a guest and doesn’t record the weight to your dashboard. If your Fitbit device doesn't sync, restart it. really really disappointed. DONT BUY. I am still amazed by this design flaw but I am glad to hear that warming up your scale worked . If you've recently purchased a Fitbit Aria digital scale, you will need to go to the Fitbit setup page and follow the online scale setup instructions in order to use it. My husband and me tried all what was proposed above but nothing seems to work. I keep getting the ERR message. Your phone is running the latest version of Android OS. Fitbit Connect is installed. No error message, but the measurement doesn't sync to your Fitbit account. Surely a scale should be designed to sit on the floor in a bathroom and not have temperature issues!? It was syncing happily for the first few days while we were away (according to the web interface) and then it just stopped. I just got my scale. I care, its expensive and advertisse that use is simple. But again it broken in exactly the same way. I cant get the new scale to sync to my wifi. If your Fitbit device doesn’t sync, log in to your Fitbit account on a different phone or tablet and try to sync. Thank you! Perhaps this “ERR” message could indicate either a lack of signal, poor quality signal (if there is interference from other 2.4GHz networks/devices) or a stale router. and Which phones and tablets can I use with my Fitbit watch or tracker? Mode: Up to 54Mbps, up to 145 Mbps and up to 300 Mbps, Security Options Email support, they sent me back the same set up directions I already have. I have err issue as well,and tried my all best but won’t work, it is strange that why they even don’t care? I agree. If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. The Aria may not support channels beyond 11. Did setup, etc. If you hold in that button in the hole it should reset and hopefully clear the error. I then had a completely unrelated potential security issue on my home network and part of my security response was erasing all the MAC addresses that were in my router’s MAC filter (I add each device to the router’s MAC filtering function, just as an added layer of security). So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. I have the below options chosen and no matter what, I cant get it to sync. I tried holding it as much as 30 seconds and still nothing. I have emailed support three times with no reply surely its not hard to respond to an email. For additional information on error messages, see Why isn't my Fitbit scale working? No fix, repair, or replacement. Your phone isn't managing other Bluetooth connections. If you have an older router, you may want to check this. If their scale decides to be defective after the 1 year warrantee they do not offer any solutions to the problem. To check, go to, The Bluetooth setting on your phone is turned on. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync. Not my first disappointment with Fitbit (not having any stock of replacement bands) but its still the best device for what it does right now. Help, please. For parts or not working: An item that does not function as intended or is not fully operational. Edit: Potentially, the ERR message could be caused by other issues, including: My name is Boyd and I’m a Service Management Specialist with a knack for operational data gathering, transformation, analysis and reporting. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. If you use more than one phone or tablet to sync, make sure the other device isn't nearby. No numbers displayed at all on two separate mornings earlier this week.. I have the same problem. Which is a nice scale, it just sucks that it doesn’t integrate with my Fitbit Force wristband and Fitbit app on my iPhone. I have sent screen shots and 3 days later nothing……… no help. For more information, see, The Bluetooth setting on your phone is turned on. Your Fitbit scale's battery isn't critically low. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. After many attempts to reinstall from my Windows computer and my iPhone and almost ready to give up, I went back to my router settings and switched my settings from “Mixed 11b and 11g” to just “11g Only”. This scale is as useless as a turd in a punchbowl. You have the Fitbit app open and on the Today tab. My replacement scale is on back order from Amazon. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect. temperature is fine, humidity is fine, wireless connection is fine. No response yet, but it’s only been an hour. For instructions see the, If your Fitbit device doesn't sync, restart it. Unable to connect to WIFI. Most devices are easy enough to reconnect. Taking out the Fitbit Aria’s batteries for 10 seconds and putting them back in puts the scale into setup mode, in which it pipes out its own Wi-Fi hotspot. Tried doing the setup again but keep getting a wifi error… tried using my iPhone to do the setup, tried the computer website method, and tried the software download method… nothing works. Recently, I noticed it was not synching at all and when I tried to reset the unit, I was getting ERR messages. Just would go through the setup, say it was linking my scale to my fitbit software and then it would say the setup didn’t complete and gave me the “try again” screen. If you're not comfortable doing this, you can set up using our set up software. I then powered down my router for 10 seconds, then powered it back up, as well as moving it a little closer to the scale–that did the trick. Hi, I just got mine and I have the same problems. I had it on a tile floor in the bathroom and we live in a warm, humid country. – Stepped on the scale and got the ERR message over and over Unless this can be reliably solved, I’ll be returning this unit to Amazon within the next few days. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. If it has not worked out of the box I would be more inclined to think that the device itself is faulty. We are still having the same error message. Since Fitbit is not interested in addressing this problem I’ll do my best to spread the word…DON’T PURCHASE THIS SCALE. I rebooted my PC and that did not help. And my friend brought from US to Brazil, where is no official support. As of now I am still awaiting a response. I think the router power cycle was what fixed it. However, I recently changed my network password and am now receiving the dreaded WIFI ERR message when I attempt to join the network. Just ERR. If no rectification is received I may upgrade router and see if that helps and if not they are going back! For more information, see. Been trying to get it on wifi for three days. I changed the batteries, tried the reset button on the back and nothing. If your Fitbit device doesn't sync, uninstall and reinstall the Fitbit app. Tried on carpet, tried on lino, its about 20 degree celcius in the house. Your phone doesn't have a syncing issue listed in. nothing in their web site, no help so far, anyone reading this don’t waste your money on this crap product. Have tried all the suggestions on this site but still can’t get past the ERR message. My advice is the same of Randy – Dont purchase this scale. Upload your stats automatically via wi-fi to fitbit.com to see graphs of your progress Easy to set-up, the aria will automatically recognize up to eight users. If I don’t get an adequate response in a day, this scale is going back. Reset also does not help. I just put my scales on the radiator for 15 mins and job done! If you use more than one phone, tablet, or computer to sync, make sure the other device isn't nearby. Force quit the Fitbit app, then reopen it. But I took the special characters out of my password and boom, succes. I even tried taking out the battery to get it to ask for an IP again after booting. After replacing the batteries it worked fine but it could have been a coincidence. If you've made any changes to your network, such as a new router, network name, or password, see How do I reconnect my Fitbit scale to my wireless network? If you’ve got an aging router then maybe it is a good opportunity to upgrade to get some faster speeds rolled out particularly if it has slower wireless capabilities built in. Only my Aria scale doesn’t give me an error, it just goes back and forth between the “Step On” and “Sensing” and it will do this for as long as you’re standing on the bloody thing. I just bought an aria and can’t get it to connect to my wifi… It just says “wifi err” after trying to join for 30 seconds. Thanks for sharing your experience with the Fitbit Aria scale, Ann! The setup instructions aren’t even correct – I had to go online to find out how to properly setup the scale on WiFi. Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. Anyway, the morning after the first incident, I went into the bathroom and the same problem occurred (sensing, thinking, error) and neither my wife or I could use it. – Email support told me to reset again.. tried a couple more times… and duh… no luck. In 2012, I obtained my Masters of Science in Information Technology through the University of New South Wales @ The Australia Defence Force Academy (UNSW@ADFA). For those interested here is my story as well. When it does, tap or click the device again and choose, If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak or temporarily compromised. Note: I did not have a receipt. This leads me to believe that the problem is some kind of networking issue. I pulled the batteries out again for thirty seconds but that didn’t fix it. Force quit the Fitbit app. I tried to weigh myself several more times but the scale does not ask for an IP and therefore doesn’t talk on the wifi network it is connected to. I’m getting the same error message and hitting the reset button with a pin doesn’t do anything. I’ll report back my findings…. If you've recently changed your network settings, see How do I reconnect my Fitbit scale to my wireless network? Unable to set up. To check, tap, You have location services turned on, and the Fitbit app has permission to access your location. Several walls, floors, or objects between the scale and router can cause interference. Just send an email and wait. Your phone or tablet isn't managing other Bluetooth connections. I dropped several pounds and the Aria listed my weight as a Guest. Worked fine for 3 weeks, now it won’t even show my weight when I step on .. just the SENSING THINKING ERR sequence. I figured that maybe the cold temperature might have been causing a problem and maybe warming it up might help. Did anyone got an 0X00 display? Try to connect through Iphone 5 and get the WIFI ERR issue. Wi-Fi won’t work on your watch when the … I have also had same issue. i’ve set up a router on 11b just for this fitbit device taking everything i’ve read into consideration WPA-PSK [TKIP] + WPA2-PSK [AES]. Just to let you know I had this exact problem, I tried everything to no avail, I saw your blog via google search (the only one with a solution may i add) and it has worked a treat! You may be asked to sign in to your Fitbit account, after which your device should sync. I then reset the scales (by inserting a pin in the tiny hole on the underside of the scale), rejoined the Wi-Fi network and tried again but problem persisted. It just stays in “step off” mode until I jiggle it a bit, then it says starts thinking and throws out a weight close to mine but a pound or two off. Worked fine for 3 weeks. I am able to see the device registered when I log into my account on the web, so that would indicate the scale had no problem connecting to my Apple WiFi base station. Updated my wifi router and now the setup partially works but the ERR is the standard now.

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