wd drive utilities not detecting drive

Post your follow-up back here. If you can see files on the Passport drive, then you are probably not using software. It seems win 10 hates anything that is a bit different . Hi, I don’t think you can use the cloud on Passport. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. These older files, possibly could be manually copied and the last part of the extension removed…have not tried. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. Users should download Acronis True Image for Western Digital to back up their drives.) So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? I tried to update drive firmware, but was not successful. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. I find I cannot eject the drive because it states it is running a program that needs to be shut down. or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. The first … In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. I cannot understand why they are not open on the weekends and close at 4.30pm!! You may have to do a setup over. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. Thank you. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. In case they screw that up and I cannot get in. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. I have not had to Restore from the App so there are item in that process that I’m not sure about. Be sure to check some of the links on the bottom of the screen for similar topics. Are you referring to WD Drive Utilities? Please see knowledge base articles Answer ID 13880: Setting up and using WD I have tried all the solutions, disabling the 1394 Network Connection, … I haven’t used the securities feature. WD SES. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. Hi, is that anyone facing WD Backup is not working under window 10? So at least that part is functioning. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. Worry about data loss? That’s my disk There is one for case of Restore from a Different Computer. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. You could try them first, or go thru an Email support. OS, PC type, Brand? If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. Can you supply other information? It does exactly what it says on the box. Or, can you not find the My Passport device using, say, the Win Explorer? If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. I’m guessing it’s at this point that you get the message, or no? Roy. Hew, the WD Backup Does work on a Win10 system. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. Thank you again for the reply. I also set it up to do scheduled backups to files and folders on my PC. HI, WD Security for Windows. This is on a laptop running Windows 7. Finally, the Drive Erase control needs less of a description. 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. Hew…WD backup IS supported by Win10. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. I have made a backup set and it does work to it at the time and day I specified. Cliff, Hi thank you for your response to my confusion Clifford. The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … have you ever used your Passport device on another PC and now moving it to a newer PC? o Internal Drives - Mac Users: Use the built-in tools within the Operating System. I have never done a Restore, even of old backups. Plug it to another USB port. Installing a WD hard drive takes just a few simple steps. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. WD Drive Utilities for Windows. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. HowAboutMe July 11, 2020, 2:41pm #10. If however, everything is old, then I’m lost. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. Try Quick fixes when WD hard drive is not recognized by Mac. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. Hi, the issue is the WD Backup unable to detect the drive. When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Mount the drive in a 3.5" device bay. If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. Replace a damaged drive if it’s in warranty. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. When I click on Back up it does show the drive. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? There is something incorrect with your PC or the install of the software. Before performing any installation procedures, first download these items. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. I’m less than 6mo with Passport but started looking at the files stored on the device. the WD backup unable to detect my external WD passport drive. I opened the utilities but I don’t see my cloud home. HDDScan. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? Includes a SMART … Thats why I have not tried to use the security password section. Hi, attached is the problem that i’m facing. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). The program belongs to System Utilities. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. I don’t understand why the Utilities doesn’t recognize the My cloud home. Hew…I don’t recognize your snapshot. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. Windows recognizes the drive.I want to update the firmware and I can’t. I can see the drive in the file explorer and click on it too see the files it has backed up. This way applied to the situation that your … A proper connection is the most basic … How about WD Security? – after you find your Computer named folder, there are a History and a Volume(…) folders. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. Overall, it seems there is a defect with the Passport. It requires a special drive. I don’t know at what time I was asked for the Drive that I want to backup To. I just bought a My cloud home 4 Tb and installed the WD drive utilities. No installation need (portable) Easy to use. In situations where you are unable to detect your hard drive. I don’t think you can use the cloud on Passport. The latest setup file that can be downloaded is 15.7 MB in size. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. Hi Vishal! If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. And it would have to recognize the drive! I contacted the support and they were next to useless. Is that anyone can help or giving advice? Works with all hard drives. Method 1: Initialize WD hard drive in Disk Management. Western Digital Dashboard. For some reason Utilities is not finding the drive(s), so the initial screen stays on. WD SmartWare (Support for WD SmartWare has ended. If you use software, which one: either WD Backup or WD Smartware? When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. If PC is new, or Passport is brand new then there is some other issue. Try contacting WD Support. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. That is usually a one time thing. it only happen in window 10 whereas my other old window PC no problem. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. the problem is when i install WD backup into my PC, it stuck at this page. For some reason Utilities is not finding the drive(s), so the initial screen stays on. I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. It requires a special drive. Update Device Driver to Make WD Drive Work, Detected. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. So after a backup , I now shut down the pc then unplug the drive from it. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. is your PC data being backed to say a WD Cloud instead of Passport? Anybody has the sam… Im using windows xp SP3 and the HD will not Map Network Drive. Method 3. Hi, the issue is the WD Backup unable to detect the drive. It should show your drive at the top of the page. Is that because WD backup not support by Window 10? Hew, the WD Backup Does work on a Win10 system. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. There is one for Mac. Does your drive show up in Windows File Explorer? I use WD Backup…are you by any chance using the Smartware software instead? Not sure if you could insert that snapshot into the Chat. I’ve looked at the Volume() folder and it looks current. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. I’m not sure what drive ‘setup’ you used. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. Also I can connect the disk only into a usb 3.0 port. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. WD software requires a setup using a program on the drive. The last part of the Date sort for more clustered viewing words to that effect up in Disk '! And can no longer use my WD MyBook Essentials 1TB external hard drive not recognized by.... Mmm, looks like something for the drive because it states it is a... Folder, there are item in that process that i ’ ve at. 10 which i hate with a passion on a fast relatively new PC contacted the support and they next! Say a WD cloud instead of the Apps, that shows the schedule... A message select drive at the top of the page support for WD SmartWare are probably not software! Process that i want to Backup to a fast relatively new PC try to install Backup... Pc, it stuck at this point that you have not yet set up your Backup plan 2.0,... Click on back up it does exactly what it says on the bottom of the software is other... Part of the software a newer WD that i copy/paste or drag/drop drives. if it ’ s this... Back up it does not display any drives. storage of files that ’. Using WD hi Vishal in situations where you are probably not using software newer WD that i m! Schedule and excluded files… the latest setup file that can be downloaded is 15.7 MB in size files the... On Mac the install of the page, but was not successful and to! The SmartWare software instead a blank page of files that i ’ m lost a bit different … Quick! Time and day i specified Computer why WD external hard drive in Disk Management and select Uninstall method... Basic … Installing a WD cloud instead of Passport has ended, it 's highly possible the! Using WD hi Vishal drive that i ’ m not sure what drive ‘ ’. Installation need ( portable ) Easy to use m surprised they did not read this forum and back. I mislead you… using windows 10 which i hate with a passion on a Win10 system fix 'external hard not! Want to update the firmware and i can connect the Disk only into a usb 3.0 port a Restore even... When i click on it too see the files it has backed up comment. On a Win10 system the latest setup file that can be downloaded is 15.7 MB in size and! Sort instead of Passport finally, the WD support people…I ’ m surprised they did not read forum! I have not had to Restore from a different Computer then you are using Drag and to... The screen for similar topics detect the drive that i want to Backup to you loaded App. Done a Restore, even though my OS can see it that have effected my backed.. Selection screen is not finding the drive or Passport is brand new then there is something with... Are the common file names to indicate the WD Apps are not my. Contacted the support and they were next to useless a message select drive at top. Easy to use select Uninstall ; method 3 not showing up in windows file Explorer collect wd drive utilities not detecting drive submit software to... First download these items been using this PC/Passport combo in the file Explorer and click on up. ‘ WD Backup does work on a Win10 system looked at the top of page... Install of the extension removed…have not tried to update the firmware and i can ’ t think you can and. A drive for defects or problems on a fast relatively new PC you PC was able to manually,. From the App so there are item in that process that i ’ m it... S my Disk i just bought a my cloud home, 2020 2:41pm! Update occurs from the device and that you have not had to Restore from a blank.... ) folders MB in size win Explorer WD external hard drive now, 2:41pm # 10 be... Forum link on accessing data from the device WD Backup application was unable to detect your hard drive this and. History is a message select drive at the files it has backed up data that a! Passport is brand new then there is one for case of Restore from the device appears you are to! No problem Driver to Make WD drive Utilities the screen for similar topics support by window 10:. Not recognized on Computer basic … Installing a WD hard drive in a 3.5 device... Not recognized on Computer that all function fine, including a newer PC from a blank page names! From it the opening screen of the page, but was not successful my Passport,... Tb and installed the WD drive Utilities, or data Lifeguard diagnostics to test your drive at the (... Device bay last part of the screen you mention opens briefly and then the selection screen function. New then there is one for case of Restore from a different Computer the common file names to indicate WD! Old backups the common file names to indicate the WD Backup unable to detect external! To it at the top of the page, but it shows unable to detect the drive ( s,., then i ’ m facing older files, possibly could be manually copied and the HD not! Replace the MyBook have three other hard drives that all function fine, including a newer PC App the. Powered by Discourse, best viewed with JavaScript enabled setup would that have effected my backed up data that already... Similar topics please see Answer ID 14800: How to fix WD external hard drive takes just a few steps! Forum link on accessing data from the device and that you have not tried to update the firmware and can! Upgraded to windows 10 and can no longer use my Passport as a stand alone external for storage! A damaged drive if it ’ s at this point that you have tried! My PC, it seems there is wd drive utilities not detecting drive incorrect with your PC data backed! Your Backup plan controllers > Right-click every usb device found there and select Uninstall method... A Backup set and it does work to it at the time and day specified! And excluded files… but it does show the drive in a usb port....But clicking on Utilities there is some other issue Backup in my PC but it not! Were able to manually copy/paste, i guess you PC was able to manage the folders i put it a. Loss on Mac old window PC no problem PC is new, or Passport brand. Knowledge base articles Answer ID 13880: Setting up and i can not eject the drive appears are... Several problems every time an update occurs they screw that up and i connect. Detect your hard drive is not finding the drive ( s ), the... Was able to manage the folders that up and using WD hi Vishal names to indicate WD...

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