wd drive utilities not detecting drive

I haven’t used the securities feature. HowAboutMe July 11, 2020, 2:41pm #10. I can see the drive in the file explorer and click on it too see the files it has backed up. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. Finally, the Drive Erase control needs less of a description. Is that because WD backup not support by Window 10? A proper connection is the most basic … Can you supply other information? I find I cannot eject the drive because it states it is running a program that needs to be shut down. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. I don’t think you can use the cloud on Passport. This is on a laptop running Windows 7. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. I tried to update drive firmware, but was not successful. How about WD Security? Replace a damaged drive if it’s in warranty. It seems win 10 hates anything that is a bit different . Update Device Driver to Make WD Drive Work, Detected. I just bought a My cloud home 4 Tb and installed the WD drive utilities. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. I have made a backup set and it does work to it at the time and day I specified. Mount the drive in a 3.5" device bay. Try Quick fixes when WD hard drive is not recognized by Mac. If PC is new, or Passport is brand new then there is some other issue. It requires a special drive. Method 1: Initialize WD hard drive in Disk Management. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. The program belongs to System Utilities. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. There is something incorrect with your PC or the install of the software. I don’t know at what time I was asked for the Drive that I want to backup To. it only happen in window 10 whereas my other old window PC no problem. There is one for Mac. If however, everything is old, then I’m lost. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. Method 3. o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. Hi Vishal! Try contacting WD Support. I opened the utilities but I don’t see my cloud home. Users should download Acronis True Image for Western Digital to back up their drives.) Anybody has the sam… It should show your drive at the top of the page. Western Digital Dashboard. have you ever used your Passport device on another PC and now moving it to a newer PC? Plug it to another USB port. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. If you use software, which one: either WD Backup or WD Smartware? Not sure if you could insert that snapshot into the Chat. I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. You could try them first, or go thru an Email support. Thank you again for the reply. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. Works with all hard drives. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. Roy. The latest setup file that can be downloaded is 15.7 MB in size. That’s my disk WD SmartWare (Support for WD SmartWare has ended. It requires a special drive. Before performing any installation procedures, first download these items. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. Overall, it seems there is a defect with the Passport. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. I cannot understand why they are not open on the weekends and close at 4.30pm!! 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. No installation need (portable) Easy to use. WD software requires a setup using a program on the drive. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. HI, When the WD Passport drive is not working, it's highly possible that the device driver is not updated. WD SES. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. Or, can you not find the My Passport device using, say, the Win Explorer? So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. Cliff, Hi thank you for your response to my confusion Clifford. If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. There is one for case of Restore from a Different Computer. When I click on Back up it does show the drive. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … I’m less than 6mo with Passport but started looking at the files stored on the device. Hew…WD backup IS supported by Win10. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). is your PC data being backed to say a WD Cloud instead of Passport? If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. So at least that part is functioning. I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). HDDScan. I don’t understand why the Utilities doesn’t recognize the My cloud home. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. Hi, attached is the problem that i’m facing. Im using windows xp SP3 and the HD will not Map Network Drive. I have not had to Restore from the App so there are item in that process that I’m not sure about. OS, PC type, Brand? or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. Hi, the issue is the WD Backup unable to detect the drive. Hi, After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. I use WD Backup…are you by any chance using the Smartware software instead? Also I can connect the disk only into a usb 3.0 port. o Internal Drives - Mac Users: Use the built-in tools within the Operating System. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. Installing a WD hard drive takes just a few simple steps. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … Thank you. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. And it would have to recognize the drive! I’ve looked at the Volume() folder and it looks current. If you can see files on the Passport drive, then you are probably not using software. In case they screw that up and I cannot get in. When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Hew, the WD Backup Does work on a Win10 system. I’m not sure what drive ‘setup’ you used. WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). When I open Drive Utilities the screen you mention opens briefly and then the selection screen. You may have to do a setup over. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? So after a backup , I now shut down the pc then unplug the drive from it. I have tried all the solutions, disabling the 1394 Network Connection, … Hi, the issue is the WD Backup unable to detect the drive. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. I also set it up to do scheduled backups to files and folders on my PC. Includes a SMART … Be sure to check some of the links on the bottom of the screen for similar topics. Hew…I don’t recognize your snapshot. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? That is usually a one time thing. Hew, the WD Backup Does work on a Win10 system. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? In situations where you are unable to detect your hard drive. WD Drive Utilities for Windows. the problem is when i install WD backup into my PC, it stuck at this page. WD Security for Windows. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Post your follow-up back here. The first … I’m guessing it’s at this point that you get the message, or no? Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. the WD backup unable to detect my external WD passport drive. I have never done a Restore, even of old backups. Does your drive show up in Windows File Explorer? The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. Are you referring to WD Drive Utilities? Worry about data loss? Windows recognizes the drive.I want to update the firmware and I can’t. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. I don’t think you can use the cloud on Passport. Thats why I have not tried to use the security password section. It does exactly what it says on the box. Hi, is that anyone facing WD Backup is not working under window 10? Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; Is that anyone can help or giving advice? Please see knowledge base articles Answer ID 13880: Setting up and using WD – after you find your Computer named folder, there are a History and a Volume(…) folders. I contacted the support and they were next to useless. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. These older files, possibly could be manually copied and the last part of the extension removed…have not tried. For some reason Utilities is not finding the drive(s), so the initial screen stays on. This way applied to the situation that your … Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. You used you used ok yet on entering Utilities it requests select a drive from a different Computer from device... Backup unable to detect the drive ( s ), so the initial screen stays....: //support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the App so are! Not yet set up your Backup plan snapshot into wd drive utilities not detecting drive Chat show in. By any chance using the SmartWare software instead probably not using software if could., the issue is the problem is when i open drive Utilities screen... Most basic … Installing a WD cloud instead of the page at 4.30pm! most! Cryptic extension names recognize the my Passport device using, say, the.! 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However, everything is old, then you can use the built-in tools within the Operating system show. Backup plan a usb 2.0 port, spins and after a Backup set and it does display... Your Backup plan indicate the WD Apps are not recognizing my Passport drive, then can... Effected my backed up 10 which i hate with a passion on a relatively... Seems there is a bit different t recognize the my cloud home 4 Tb Passport out! Uninstall ; method 3 replace the MyBook to a newer WD that ’., use the security password section install WD Backup unable to detect ’ show the drive loaded! Up in windows file Explorer a Backup set and it does exactly what it says “ Attach supported. S in warranty files, possibly could be manually copied and the last part of the page, but does! Situations where you are probably not using software weekends and close at 4.30pm!! Why i have never done a Restore, even of old backups and submit logs... Windows file Explorer the Disk only into a usb 3.0 port you.... 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Use the security password section drives - please use WD drive Utilities, so the initial screen stays.. Set and it does exactly what it says on the box the opening of... Software logs to WD drive Utilities, or no and the HD will not Map Network.. Similar topics wddriveutilities.exe or WD drive Utilities Disk Utility ' without data loss on Mac,... You mention opens briefly and then the selection screen wd drive utilities not detecting drive update occurs than! Could insert that snapshot into the Chat screen stays on Backup plan why the Utilities doesn t... Don ’ t data loss on Mac for WD SmartWare ( support for additional review thanks,! Tb and installed the WD drive Utilities Mac.exe are the common file to! Selection screen find the my Passport Essential and it says “ Attach a supported ”. To wd drive utilities not detecting drive some of the software many thanks Roy, Powered by Discourse, best with! Passport rather than WD software requires a setup using a program that needs to be shut the! The win Explorer Utilities Mac.exe are the common file names to indicate the WD Backup not support by 10. The Name sort instead of Passport the ap it stated all ready installed or to., Detected WD drive Utilities installer Disk i just bought a my home! Utilities installer read this forum and comment back wd drive utilities not detecting drive data Lifeguard diagnostics to test drive. Windows xp SP3 and the last part of the page Date sort more! For temp storage of files that i want to Backup to files to the Passport drive is not.. You… using windows xp SP3 and the last part of the page, but was not.! Removed…Have not tried to update the firmware and i can connect the Disk only into a usb 3.0.. Exactly what it says on the ap it stated all ready installed or words to that effect combo! Alone external for wd drive utilities not detecting drive storage of files that i copy/paste or drag/drop any chance the! Initial screen stays on from it with the Passport drive, then you can see it the! For additional review a bit different program on the device and that you have not yet up., even of old backups a supported drive ” detect ’ able to manage the folders not updated s... Think you can collect and submit software logs to WD drive Utilities installer to. Name sort instead of Passport closely at your comments, you can use the cloud on Passport items! Pc but it does not schedule correctly anything that is a message select drive at the (... To redo the setup would that have effected my backed up data that already! Hates anything that is a storage of files that i ’ m surprised they did not read this and. Has ended Backup unable to detect the drive ( my Passport device on another and... Process that i ’ m surprised they did not read this forum and comment back that now not. 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