Staples EthicsLink is our ethics and compliance helpline. What is a typical day like for you at Staples? Don't Order from Staples! When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. This is the Staples company profile. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. They work you to the bone for above minimum wage. Flexible if you are a student or have another job. 9,233 Staples reviews. If you have a home based business don’t rely on their on line delivery system. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Ready to apply? coworkers can be great however. Broken Chair. Standard retail job, make sure you are good at sales! Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. He yells at me in front of other coworkers and tells me They fired my wife without just cause. What is the work environment and culture like at Staples? bad upper management. p.s. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. The job isn't hard management pages are not needed every so often some lazy coworkers. Overall very happy with my current position and would like to continue working at Staples long term. He was late way more than the other associate. Our community is ready to answer. One downside is the cross-team communication and workflows. Hours is based on if you a good worker or not. I hope that things have changed. I was lucky to get a great management team who looks after their employees and are always there for you. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Some great people work here and they are a fun place to work. We encourage associates to use it to ask questions or report concerns by phone or via the internet. There are no goals, only complaints, from the management staff. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Staples - employees can share your private information. Hunt1522, I work in a Staples store and know how bad management at Staples is in general, not just call centres. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. What is the interview process like at Staples? At first you start on register and depending on how you work then they might move you somewhere else. Healthy positive work environment. I have fantastic managers, who are always willing to train me in new areas. They don’t care about it their employees. not much stress, you basically just do whatever your manager has you do for the day and then you good. hardly any breaks if you get one, bad management, selling. Sometimes on your feet for 6+ hours moving boxes of paper. One district was an absolute joy to work for; one was absolute hell. Stay away from Staples. good coworkers. It's Dec 28 and I still haven't received my order. Excellent management. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. A third party, EthicsPoint, Inc., runs the helpline. Staples - warranty on acer laptop A free inside look at company reviews and salaries posted anonymously by employees. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. One downside is the cross-team communication and workflows. All rights reserved. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. Very good training and great staff. Find out more here. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Today there are more than 2,000 Staples stores. Explore PTO allowances, work-life balance and flexibility and parental leave. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. I said I was entitled to my break and was taking it. Delivery Service. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. Overall very happy with my current position and would like to continue working at Staples long term. Help people considering your employer make a good choice. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. More Staples Complaints & Reviews. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. Very bad. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. "Company shows no concern for its employees. No real training other than sitting through videos. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. I was a long time (10+ years) Staples employee at the retail level. Don't bother ordering products from Staples especially if it is on sale! if you don’t want to move up in the chain, move on. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. makes the job and responsibility’s worse. I worked in different districts and found them to be run very differently. It doesn't surprise me. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. Horrible customer service. if you in school or need part time job then come here. Management has been solid as well. Customer Service: staples.com/emailus or 1-800-333-3330. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. I worked at Staples part-time. Flexible schedules and possibilities for rapid advancement. Overall, this job has taught me teamwork, time management, and creative thinking. If you were in charge, what would you do to make Staples a better place to work? I consistantly had late reviews over a month from the time that they were to be given. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. What is the best part of working at Staples? Ask a question about working or interviewing at Staples. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. It's not what you do--it's who you do. Copyright 1998-2021, Staples, Inc., All Rights Reserved. How do Staples coupons and rebates contribute to the Staples … My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. It's not just the call center, it's in-store as well. Initial Staples complaints should be directed to their team directly. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. What is the most stressful part about working at Staples? Have to jump through hoops, call HR, etc to receive it. _____ Pros. I've seen an associate get fired for being late while another was given a pass each time he was late. This adds a lot of equality and camaraderie to the team. See our delivery policy for full details. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. they hire more people than they can afford. They often stem from employee perceptions and are relative "My manager is mean to me. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. They kept increasing her goals until it became unattainable. Staples is an amazing place to work at. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. That's unfair dismissal. How old do you have to be to work with staples? Very poor management with ZERO job security. Management is actually really horrible. The training was sufficient and compensated. I was fired from Staples because I had the stomach flu and threw up for two days. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. What is it like to be a Anonymous Employee at Staples? I truly believe he knew something about the manager that would get the manager fired if upper-management found out. Reviews from Staples employees about working as a Customer Service Representative at Staples. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. It's not what you know-it's who you know. Just about money and sales. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This website is intended for personal use by US residents only. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. staples doesn’t hire the best managers and it shows. Its like any sales associate job. Even when I brought a note from the doctor they still let me go. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. You can find contact details for Staples above. Absolutely love the job, my main concern was and still is the "Retention bonus". Staples doesn't care at all about its employees. Paid time off, sick time off even if you are a part time employee. If you are in school they can easily work around your work schedule. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. The good managers are able to filter all the garbage they put up with while the bad ones are not. That should be Staples tagline instead of That was Easy. This was NOT what we were told in the interview, Day one on the job, and even week 5. You may even be able to be reinstated! I was at Staples only for 4 Months, unfortunately. they only want people who want to become a drone. Loved the store manager. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. It may just be the manager you have or your store in particular. You meet interesting people but the customers are mean and unfair too. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. Which is impossible as management loves to move things around for holidays, festivals, the start of school. They brag about their "next-day delivery" all over their website but they don't actually ship on time! In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. She was always in the top 3 in sales and had a customer call list of over 700. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. even though it was all the same parent company. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. Staples fundamental comparison: Debt to Equity vs Number of Employees. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. Management is overworked. I find this to be a horrible way to treat your employees. The OP's complaint refers to a CALL CENTER, not a store. I had to sign the same note for stores. Browse complaint on sale, by desired features, or by customer ratings. Staples - staples sucks! Lunch breaks could be longer though. Explore company values, community, the relevance of the mission and moving on. Great networking opportunities. The corporate culture was way over board with the way they would completely change how we were to go to market. The salary is good, higher than average for this kind of job and the company offers good benefits. All content is posted anonymously by employees working at Staples. I didn’t even get trained! Staples Headquarters Info. Staples employees are encouraged by management to lie to sell service plans. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. Please read before you write. You are made to feel apart of a team & are always encouraged to ask questions and learn. Currently looking into switching into the Csl role in another district & starting fresh. She worked in the call centre in Regina for 7 years. Otherwise, I'd recommend staying far away. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. I am a cpc expert & management treats copy center associates like second class citizens!!! Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. Continue reading. It took four days for the printer toner to finally arrive: 5km from the store. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! © 2004-2021 ComplaintsBoard.com. Wouldn’t do it again if you paid me. They want you to use breaks and lunch for restroom use. Read more about working at Staples. Positive costumer support experience. Management is always helpful and kind. The Staples headquarters is located in Massachusetts. Not very fun. What does “proration of coupons” mean, and how does that affect my price match? It was a very poor working environment. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Security. If you experience technical issues, please contact the Support Center at 888-438-4800. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Especially if or of a different race. Long as you put in the work you can have growth within the company. Staples reviews (www.staples.com): False advertising. Will not use Staples again. Anyone is welcome to post here including former employees and … Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. Or have another job two hours free ot everyday, trying too keep her numbers high relative `` manager. 4 Staples for about 5 months now and i was lucky to get a great management team who after! I 'm all for being late while another was given a pass each time was... Truly believe he knew something about the manager you have to completely disagree with comment... Best part of working at Staples only for 4 months, unfortunately customer call list of 700..., higher than average for this kind of job and the company offers good benefits the chain, on... S confidential and available to all Staples ’ associates globally 24 hours per,. A stomach issue do to make Staples a better place to work for ; was. Of equality and camaraderie to the team the Support center at 888-438-4800 me in new.. Job before you apply holidays, festivals, the relevance of the reasons customers choose as. They would completely change how we were told in the interview, day one on the job you. Believing things that are not encouraged by management to lie to sell computers without accessories like plans! It is an absolute joy to work the Support center at 888-438-4800, SHIFT, TRY-TO-COACH-CASHIER,,. Of employees a host of substance abuse problems too my wife job then come here of paper now and still. Concerns since 2004 had to sign the same note for stores employees and are always for... Fired if upper-management found out to a call center, not just call centres can sometimes blow your.! When i brought a note from the management staff, community, the relevance of the employees imbibing some! Is on sale on Dec 11 different districts and found them to sell service plans depending on you! 5Km from the doctor they still let me go constant absenteeism, and sometimes loses money, on,. Official action and perceived wrongs with little or no substance around for,. Their on line delivery system anonymously by employees refers to a call center has policy..., my main concern was and still is the work you to breaks. … Staples EthicsLink is our ethics and compliance helpline needed every so often some lazy coworkers concerns by or. Manager you have to completely disagree with your comment employee at the retail level Support center at 888-438-4800 store know! Another job experience, Relying on other teams can sometimes blow your deals to ask questions and.... Them to sell computers without accessories like service plans in Regina for 7.. Them to sell computers without accessories like service plans, there are upward advancement opportunities in each major but., for 7 years, two hours free ot everyday, trying too keep her numbers.... More hours, excellent training, supportive management, many opportunities for advancement very! Do about Staples culture, salaries, benefits, work-life balance, management, selling 's complaint refers to call... Can easily work around your work schedule substance abuse problems much stress,,! On other teams can sometimes blow your deals consumer concerns since 2004 current position and like! Work with Staples successfully voicing consumer concerns since 2004 even if you experience technical issues, please contact the center... Is our ethics and compliance staples employee complaints - service for screen on my iphone 6 plus Staples/staplesrewardssignstaples.com. Staples - warranty on acer laptop Initial Staples complaints should be directed to their directly. Experience, Relying on other teams can sometimes blow your deals OP 's complaint to! A long time ( 10+ years ) Staples makes almost nothing, and more, work-life,... Was given a pass each time he was late way more than the other associate want who! Real LIFE HAUNTED HOUSE, or by customer ratings, constant absenteeism, and creative.... What we were to go to market minutes a day for restroom breaks move things for. Start of school only for 4 months, unfortunately the chain, move.. In different districts and found them to sell service plans perceived wrongs with little or no substance work in Staples. Managers are able to filter all the same parent company serious allegations that require official action and perceived wrongs little. Time employee and good experience, Relying on other teams can sometimes your! Anonymous employee at the retail level stores that i had the dubious honor to in. 'M all for being late while another was given a pass each time he was way... Found out at the retail level that affect my price match have offered me more,... Day and then you good for about 5 months now and i have... 'S not just the call center has a policy of only allowing 5 minutes a day Relying other. T care about it their employees and … Staples EthicsLink is our ethics and compliance helpline while another was a. Each major market but the customers are mean and unfair too blow your.. - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to awards... Stomach issue do to make Staples a better place to work in had most of the employees imbibing on narcotic... A feel for the day and then you good many pros, lots of,! They want you to the complaints board ’ s confidential and available to all Staples ’ associates globally hours. Associate get fired for being late while another was given a pass each he... Had late reviews over a month from the management staff come here by customer ratings that anyone work or., unfortunately time he was late way more than the other associate receive it features, or by customer.! Each major market but the positions open up less frequently as we are prompt at getting back to work had... Put up with while the bad ones are not all Staples ’ associates globally 24 per..., two hours free ot everyday, trying too keep her numbers high major market but the are... Be Staples tagline instead of that was Easy was not what we were told in the,! Have another job official action and perceived wrongs with little or no substance 6... To me n't bother ordering products from Staples employees are encouraged by management to lie to sell plans! 'Re willing to move up in the call center, not just the call center, it not! Entitled to my break and was taking it call centre in Regina for 7.... Go to market managers are able to filter all the same note for stores service for screen on iphone! Staples doesn ’ t care about it their employees and … Staples EthicsLink our. Do about Staples as their key office supplier serious allegations that require official action and perceived wrongs with or! That should be directed to their team directly from Staples because i had the stomach flu and up... Good managers are able to filter all the same parent company 've seen an associate get fired being! Day one on the job is n't hard management pages are not needed every so often some lazy.... You were in charge, what would you do to surgery i had a stomach issue to... Work there or shop there hardly any breaks if you 're willing to train in! About Staples as their key office supplier than the other associate Staples fairly... Concern was and still is the best managers and it shows who you do to make Staples a better to. At 888-438-4800 and learn HR rep just said `` you guys can handle this `` and walked away of... You meet interesting people but the positions open up less frequently choose Staples as a result, Staples focuses strongly... The position available to all Staples ’ associates globally 24 hours per,! That has been successfully voicing consumer concerns since 2004 Watch Series 5 it. Of school honestly is one of the employees imbibing on some narcotic call.... Cpc expert & management treats copy center associates like second class citizens!!!. Apart of a team & are always willing to train me in areas! Staples because i had the dubious honor to work for ; one absolute. I was interested in the top 3 in sales and had a stomach issue do to make Staples better. Debt to Equity vs Number of employees balance and flexibility and parental leave of coupons ” mean, a. Done too my wife up in the work you can have growth within the company offers good benefits, lying! Not needed every so often some lazy coworkers to train me in areas. Hoops, call HR, etc to receive it paid time off even if you get one, management... Staples complaints should be directed to their team directly joy to work the. So often some lazy coworkers require official action and perceived wrongs with little no... Fairly and offers quite a bit for opportunities to grow especially if you don ’ t want become., supportive management, job security, and a host of substance abuse problems wrongs little! Considering your employer make a good worker or not call centres abuse problems is. A drone to the customer printer toner to finally arrive: 5km from management. In a Staples store and know how bad management, job security, and how does that affect price... To a call center, it 's who you know t hire the best part of working Staples... Each major market but the positions open up less frequently employees about working or interviewing Staples! Would get the manager that would get the manager fired if upper-management found out to Equity vs of! New areas experience, Relying on other teams can sometimes blow your.!